Below you’ll find answers to the most common questions we are asked about our business. We hope you can find the answer you are looking for, but if you still have a query please feel free to get in touch with us via our contact page.

Are you able to deliver to Amazon Fulfilment Centres? > Answer

As a Preferred Supplier of palletised transport to Amazon, we are specialists in delivering freight to Amazon Fulfilment Centres. As we do with the services we provide to Regional Distribution Centres, we make consolidated deliveries. This has many benefits for our customers, including the reduction of emissions from multiple small deliveries, as well as the elimination of the risk of fines being implemented due to missed delivery slots, as multiple deliveries can be completed at one time.

To discuss your requirements further, contact our sales team today.

I require a tail lift collection/delivery. Could anything affect this? > Answer

In order to guarantee an easy and safe delivery, the majority of our vehicles are fitted with tail lifts and electric pallet trucks. These allow us to deliver goods to locations which do not have access to a forklift. For this service, pallets must be no more than 1.2m (L) x 1.2m (W) x 2.29m (H) and weigh 1000kg or less. Such deliveries can only be made on flat, firm surfaces to ensure the safety of the driver.

Do you deliver on Saturday, Sundays and Bank Holidays? > Answer

We are able to deliver on any day at any time. Anything delivered outside of Monday to Friday 0900 to 1700hrs will be charged separately and must be agreed in writing prior to collection.


Do I have to label my freight before collection? > Answer

All freight must be labelled before being loaded onto one of our vehicles. Labels can be printed from our freight portal. For customers despatching numerous pallets on a daily basis, we can provide and install a label printer to make this process more efficient. For more details, please contact our sales team.

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Palletline is the only pallet network in Amazon’s Inbound Preferred Carrier Programme. With fixed daily delivery slots, we’re ideally positioned to handle your inbound goods for Amazon. Find out more: https://t.co/v2CxyqNK9d https://t.co/nc8gi71IKj